Course Syllabus
Introduction to CSC & Digital India
- Overview of CSC Scheme and objectives
- Role of CSC in Digital India and rural development
- Understanding VLE (Village Level Entrepreneur) concept
- Types of services offered (G2C, B2C, B2B)
2. Setting Up & Managing a CSC
- CSC setup process (infrastructure, equipment, requirements)
- Digital Seva Portal registration & login
- Navigation of CSC portal and service catalog
- Basic accounting and record-keeping
- Financial management and reporting
3. Digital Infrastructure & Computers
- Basic computer operations (hardware, software, internet)
- Word processing, spreadsheets, presentations
- Email, browsing, file management
- Using printers, scanners, and biometric devices
4. Government Services (G2C)
Serving citizens with government services such as:
- Aadhaar & e-KYC services (enrollment/support)
- PAN & Passport assistance
- Birth/Death/Income/Caste certificates
- State & central government applications
- Utility payments (electricity, water, etc.)
5. Business Services (B2C & B2B)
- Banking and digital financial services (AEPS, mobile banking)
- Insurance & pension schemes (PMJDY, PMJAY, pension plans)
- Ticket booking (IRCTC rail, flight, bus)
- E-commerce services & product listings
- Telemedicine & telelaw assistance
6. Financial Inclusion & Digital Payments
- Basics of digital wallets & UPI
- Micro-ATM and cash handling
- Financial literacy
- Banking correspondent activities
- Fraud detection & security basics
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